Can I use PORUZ IVR without Pulse?

Yes, PORUZ IVR is available as a standalone cloud telephony product. You can use it independently for your call center needs, or integrate it with PORUZ Pulse for a unified communication platform.

What features does PORUZ IVR include?

PORUZ IVR includes automated call routing, multi-level IVR menus, call recording, real-time analytics, virtual numbers, call queuing, and webhook integrations. Available in Hindi and English.

How does IVR integrate with PORUZ Pulse?

When added as a Pulse addon, IVR seamlessly integrates with your WhatsApp conversations. You can see call history alongside chats, trigger voice calls from conversations, and use unified analytics.

Standalone Product Pulse Addon

PORUZ IVR

Name: PORUZ IVR
Brand: PORUZ
Availability: InStock

Cloud-based Interactive Voice Response. Automate your call handling, route customers intelligently, and never miss a call again.

Get Started See Features

1 Use as Standalone

Deploy PORUZ IVR independently for your call center operations. Perfect for businesses focused on voice communication.

Full IVR capabilities
Dedicated dashboard
API integrations

2 Add to PORUZ Pulse

Integrate IVR with Pulse for unified voice + WhatsApp communication. See all customer interactions in one place.

Unified inbox (calls + chats)
Combined analytics
Click-to-call from WhatsApp

IVR Features

Everything you need for professional call handling.

Smart Call Routing

Route calls based on time, caller ID, or input. Never send calls to the wrong department.

Multi-level Menus

Create nested IVR menus. "Press 1 for sales, Press 2 for support" with unlimited levels.

Call Recording

Record calls for quality assurance and training. Secure cloud storage with easy playback.

Virtual Numbers

Get local Indian phone numbers. Toll-free options available for customer convenience.

Call Queuing

Queue calls during busy times. Play hold music and position announcements.

Real-time Analytics

Track call volume, duration, wait times, and agent performance. Export detailed reports.